Tenants of Access 2 Place can expect:
  • To be treated with dignity and respect.
  • To be assisted to explore options so that you can make choices that best meet your needs.
  • To feel safe, secure and supported.
  • Access 2 Place will respect your privacy & keep your personal information confidential.

Tenant Comments, Compliments & Complaints.

Access 2 Place welcomes information and feedback from tenants as this enables the quality of the services to be improved.

Tenants are encouraged to use the formal feedback process to express any comments, compliments or complaints. More information about this process can be found under the ‘Feedback’ tab. 

If preferred, tenants can also choose to speak with their Tenancy Officer.


Access 2 Place aims to provide you with excellent customer service and to make decisions in a fair and transparent manner. If you are unhappy with a decision we have made, you have the right to appeal that decision. It is your right to appeal a decision made by Access 2 Place. You will not be disadvantaged or penalised if you choose to appeal. We will respond to your appeal in a consistent and timely manner according to our organisational policies.

If you are a tenant, please refer to your Tenant Handbook or for general Appeals enquiries, email Access 2 Place at This email address is being protected from spambots. You need JavaScript enabled to view it..

Access to Premises.

Under the Residential Tenancies Act 1995 tenants have the right to privacy and quiet enjoyment of the premises they are renting. To enter a property legally, permission from the tenant/s is required or appropriate notice given. It is a term of a residential tenancy agreement that the landlord may enter the premises if, (and only if):
  • Emergency Access.
    Entry is made in an emergency e.g. fire, flood, gas leak etc. wherein no notice needs to be given.

  • Routine Inspection Access.
    The landlord gives the tenant written notice stating the purpose and specifying the date and time of the proposed entry not less than seven days and not more than 14 days before entering the premises for the purpose of conducting a routine inspection.

  • Maintenance Access.
    Entry is made for the purpose of carrying out necessary repairs or maintenance at a reasonable time of which the tenant has been given at least 48 hours’ notice.

Under the Act, access to the premises is available for the following specific reasons:

Reason for required access to the premises.

Notice  Access 2 Place is required to provide the tenant before access can be granted. 

Having a general inspection.

Written notice 7 - 14 days.

Carrying out necessary maintenance.

2 days, 48 hours notice.

Carrying out emergency maintenance.


Responding to an emergency.


Following a tribunal order.

As stated in the order.

If the tenant agrees.

At negotiated times.

Access to Services.

Access 2 Place office hours are 9 A M to 5 P M Monday to Friday (except public holidays).
For all tenants who have maintenance issues outside of normal business hours, please click here to go through to the maintenance section. Tenants can contact us for emergency maintenance 24/7 by calling 8 2 7 4 6 3 0 0.

Property Inspections.

Prior to the commencement of the tenancy Access 2 Place staff undertake a property inspection report and note the condition details on the ‘property inspection form’. The Tenancy Officer also takes photographs of the condition of the property to support the information contained in the property inspection form.

The tenant is provided with a copy of the property inspection form at the tenancy sign up meeting. The tenant is requested to fill in two copies of the property inspection form – one to return to Access 2 Place (reply paid envelope provided) and the other for the tenant to keep for their records. Access 2 Place keep a third copy on file and ask the tenant to sign the document as notification that they have received a copy of the Residential Tenancies Tribunal (RTT) information brochure and that they have received a copy of the property inspection form.

Should the tenant disagree with anything noted on the property inspection form at the time of return, the Tenancy Officer will discuss any discrepancy with the tenant and where appropriate, action any maintenance required.


Access 2 Place require tenants to pay their rent two weeks in advance and on a fortnightly basis. Failure to do this may result in non-renewal of your lease or action through the RTT.

Rent can be paid in the following ways:-
    • Centrepay deduction – see your Tenancy Officer to initiate.
    • Direct debit.
    • Cash.

If you are having difficulty in paying your rent, please contact your Tenancy Officer to discuss the possibility of entering into a repayment arrangement.

Other Resources.